Customer Service - Exchange and Return Policy
Our Exchange and Return Policy
Simon De Winter Group Pty Ltd unconditionally guarantees all the products we sell online to be free from defective workmanship unless otherwise stated.
If you are unhappy with the product or there is a problem with the product that you have purchased you may return the product in accordance with our Exchange Refund policy as set out. Products that have been laundered or altered in any way cannot be accepted for return or refund. Products must be returned in accordance with the Exchange/Refund policy as set out. If you are returning a faulty or a damaged product you must return the product in accordance with the Faulty Product policy set out.
When returning any product, please email us first and tell us why you wish to return the product and whether you would like an exchange or refund. Also include the reason for the return, current day time telephone number and address. We will then email you with an authorisation number to be written on the Exchange Form (available on our website).
If you want to exchange and there is a discrepancy in price, your credit card will be charged or credited for the difference. The exchange and/or refund of a product is subject always to applicable health laws in Australia. For purchases shipped to an address within Australia, please ensure we receive your products within 30 days of our original shipping date with a completed Exchange Form.e).
For purchases shipped outside Australia please ensure we receive your products within 60 days of our original shipping date with a completed Exchange Form. Please note that we can not take responsibility for your selected method of returning these products and cannot exchange or refund on Products that we do not receive within the stated time lines.
Please e-mail your Exchange Form to firstname.lastname@example.org or fax on 613 9387 2199 or alternatively please speak to our customer service on 1800 623 354.